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Twitter for Customer FeedbackPresident Obama held his first Twitter “town hall” meeting on Wednesday, where he answered questions submitted through Twitter. A White House statement said that the purpose of the Twitter town hall is to “try to find new opportunities to connect with Americans around the country”. Tweeting is about connecting, about one avenue to build relationships.

Tweet questions were submitted from which curators filtered down for key topics; the two leading concerns accounted for over 40% of the tweets. What other communication mechanism could provide insight into what tens of thousands constituents wanted to know?

If you want more information from your customers and prospects, consider using Twitter to ask. Pose a question about their needs and wants; ask for feedback on a new idea; ask for insight on a product or service.

So, my tweet to you is: what business challenge are you facing that you’re ready to tackle? Send me a tweet!

   – Helen Dutton, Business Coach

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Helen Dutton, A Vision of Your Own, has provided business and personal coaching for small business owners since 2000, providing online and face to face coaching for entrepreneurs, small business owners, start-up businesses as well as established businesses across the country. Clients come from New Hampshire, her home state, but she has also acted as a mentor to business owners in Atlanta, Chicago, Los Angeles, the Denver area, and closer to home in the Boston area. Helen helps her clients develop their small business ideas, create marketing plans, improve operation efficiency, build customer service systems, build management and leadership skills, and develop confidence as a business owner. Helen provides business tips and resources through her blog and her newsletter, where you can also find business templates to help your business prosper.